Following the French government new directives, the Alpe d’Huez resort and ski lifts are closed since march 15 and until further notice.
SATA will refund unused or part-used ski passes.
How to proceed:
– Unused or part-used holiday or day passes purchased directly at the sales desks, holidays purchased on-line, part-used. Go to skipass.alpedhuez.com, “Contact” tab from Friday 20 March. Select “on-line form”, then “COVID-19”. You will receive a confirmation e-mail within 24 hours. Please check your spam if you do not receive it.
– Unused holiday passes purchased on-line. Your pass will be refunded directly to your payment card; you do not have to take any action. These cases will be processed by 30 June at the latest.
– For all season, annual and 10-day passes, you will receive information via e-mail after 15 April.
In these exceptional circumstances, we are doing our very best to respond to your requests as quickly as possible.
We wish you all good health.