Station
When will the ski area open for winter 2023/2024?
The ski resort and ski lifts will open from the 2nd of December 2023 untill the 14th of April 2024.
Insurance / Compensation
For those with a season/year ski pass.
http://www.ffs.fr/federation/licence-carte-neige
For all people with a ski pass for the day/stay.
https://www.grassavoye-montagne.com/?dashboard=orion
Skipasses
This questions / answers is likely to evolve according to the news
Last updated: 03/12/2021
COVID Situation – Compensation
NOTHING…you don’t have to do anything. Let us take care of your refund. For orders placed via skipass.alpedhuez.com or esf.com, the refund will be credited automatically to the credit card used for payment by the end of February.
EVERYTHING is refunded except for the handsfree cards delivered at home and delivery costs, at no extra charge.
What about my season pass paid at the public price? What happens with that?
Compensation will be calculated at the end of the season, based on the total period of closure. Refunds or credit notes will be issued at the end of the season. See compensation conditions
Do I have to send a claim in now for my season pass paid at the public price?
There is no need to contact us just yet.
If you ordered your public price season pass online via skipass.alpedhuez.com, you do not have to do anything. At the end of the season, we will take care of everything.
However, if you bought your pass at the sales office or by post, the situation is slightly different. We will, of course, keep you posted.
Classic Situation
Is it better to order on-line and if so, what are the advantages in doing so?
Yes, our special offers (Saturday, recharge, family, Tribe) are WEB exclusives.
Is it possible to recharge several passes on-line onto the same card?
Yes, provided the passes are dated and your card is empty (i.e. with no valid season pass or undated day passes). For example, you can recharge a Saturday special offer for 16/01 and a day pass for Sunday 17/01.
No, the terminal will not recognised the dated special offer and only the undated, non-consecutive days will be used.
No, you must place a first order including the €2 and get your card number. Then you can order additional passes. If you do not order sufficiently in advance, you will have to advance the €2 for each pass ordered.
Why are student and free passes (for under 5s and over 72s) not available on-line?
Students must present a student card or certificate of school attendance. A photograph and proof of age must be presented at the sales desk for free passes for children under 5.
Can I cumulate other offers with the family pack?
No, the offers cannot be cumulated.
For example: ski passes sold with ski school for children under 13 in first star or lower levels cannot be cumulated with the family pack.
Passes for children under 5 and seniors over 72 and pedestrian passes cannot be included in a family pack.
To have the benefit of the Family insurance, a minimum of 4 peaple muste choose Assur Glisse when buying the Family Pack*. The principle : 1 insurance offered for 3 insurance payed.
Exemple : 5 people family pack with insurance = 4 paid insurance + 1 insurance offered
*see access terms to the Family pack on www.sataski.com
My order
How long does it take for an order to be delivered?
1st purchase
A minimum delivery time is given so that we have time to prepare all orders before you come (e.g. order before midnight on Thursday for a ski pass starting on Saturday morning).
Recharge (if you already have a ski card)
You can order right up until the last minute.
Getting reductions
To get your reductions, order 3 days in advance for the family and the tribe pack and for existing client/recharge reductions on 6-day passes or before tuesday at midnight for the best prices.
Saturday Promotion
To get an home delivery : make your order at least 10 days in advance. To get a counter withdrawal, make your order 2 days in advance. Caution : to get the greatest discount the deadline is at midnight on tuesday (past Tuesday, the price will increase daily).
Why do I get an error message when I enter the ski card (keycard) number?
The message disappears once you have finished entering the number and it has been validated: you must validate your number as if there is a mistake, the terminal will not recognise your pass. If this happens, ask for a duplicate from the sales desk.
Only cards whose numbers start with 01-1614 can be recharged, regardless of the resort of issue.
No, watches are no more accepted by SKIDATA control system
What documents should I keep in case of a problem?
The order number and transaction summary should be presented for all later queries (lost card, malfunction, etc.).
The same documents will also be required in the event of an accident if you purchased insurance with the ski pass.
Why do I have to enter a login and password when ordering (3rd page)?
When you order for the first time, you create a login and password to enable your skier information and payer details to be archived.
This makes later orders quicker to process.
My payment was not confirmed, what should I do? Do I have to place another order?
Not receiving confirmation does not necessarily mean that your order was not registered. Before ordering again, please ask us to check by phone (+33(0)4 76 33 91 96) or e-mail info@sataski.com
Not receiving confirmation does not necessarily mean that your order was not registered. Before ordering again, please ask us to check by phone (+33(0)4 76 33 91 96) or e-mail info@sataski.com
