A ski pass is a personal transportation ticket. It is non-transferable, non-assignable, and cannot be lent or rented, whether free of charge or for a fee.
A ski pass is non-cancellable and non-refundable (except in cases outlined in our Terms and Conditions).
1. PRIOR TO PURCHASE
TYPE OF PAYMENT
We accept holiday vouchers:
- Online sales: Only Connect Holiday Vouchers are accepted. It is possible to convert Classic Holiday Vouchers into Connect Holiday Vouchers by logging in at leguide.ancv.com
- In-store: Only Classic Holiday Vouchers are accepted, with no limit on the amount. We do not provide change.
If you wish to purchase a Family or Tribe Pass and pay with Classic Holiday Vouchers, please complete the corresponding forms below and send them back to us:
- Tribu Pass Alpe d’Huez : click here to download the tribu form
- Family Pass Alpe d’Huez: click here to download the family form
- Generic Alpe d’Huez Pass: click here to download the generic form
- Auris Pass: click here to download the auris form
- Oz-Vaujany Pass: click here to download the oz-vaujany form
Please note that the completed form (with Classic Holiday Vouchers) must reach us no later than 15 days before the start of your ski trip.
Attention: If your children are taking ski lessons, please contact the ski schools beforehand to choose the family package or another formula. These two offers cannot be combined.
Payment by American Express card is accepted both online and in-store.
Payment in 3 installments is only available on our website:
- Season or annual passes
- Family passes
You can select the 3-installment payment option by clicking on the dedicated button during checkout. A credit application will need to be completed. Payments will be debited in the month of your purchase, followed by the next two months.
RATES
Yes, certain passes are available at reduced prices exclusively on our website : click here to discover the web offers
This includes family, tribu, Saturday Promo, and Spring ski passes.
Note : There are specific eligibility conditions for each type of pass.
This is possible under two conditions:
If the pass is dated, AND if your card does not already contain a season pass (including Aeon Flexipass cards) or undated day passes currently valid.
Example: I load a day pass for July 15 and another day pass for Saturday, July 20.
Each station in the domain offers a beginner pass. For a first purchase, we recommend asking for information at the sales points of your departure station.
In general, all reduced-rate passes and pedestrian tickets are not available for purchase on our website.
You can purchase promo-coded passes online, some pedestrian passes, as well as passes for children under 5 and adults over 72 years old. For the latter, please provide an ID photo and proof of age to upload when completing your purchase.
Note: A 48-hour validation period is required for these passes.
To enjoy high-quality, safe, and well-maintained cross-country skiing trails, purchasing a pass is mandatory, even if you don’t use the ski lifts. This fee helps fund the necessary operations for maintaining the Nordic area, such as snow damage repairs or trail marking.
On our website, you will find a 10-day non-consecutive pass valid throughout the season.
If you would like to purchase a single undated day pass, please visit the ticket office or contact us for assistance.
Click here to discover handiski ski passes
To benefit from reduced rates, please present yourself at the sales points with your disability card (CMI), an ID card, and a photo ID (a selfie is sufficient).
The price of the ski card (support) and insurance is not included in the pass rate:
- €2 for the rechargeable ski card if you don’t already own one. It can be issued at any station and must start with the code 01-1614…
- €3.50/day for insurance
Click here to find the list of ski lifts accessible by wheelchair.
PURCHASE
The passes are dated, and the days are consecutive (except for the 10-day non-consecutive card).
Any unused day during the validity period of the pass cannot be postponed or refunded.
Here’s how to proceed:
- First, purchase your individual pass, family pass, or 10-consecutive-days Tribe pass online or at the sales points.
- On your last day of skiing and after your final run, visit one of our sales points with all your magnetic supports and request to add the desired number of additional days (between 1 and 5 maximum).
Why do passes for children under 5 and seniors over 72 require a 48-hour wait?
Ski insurance is a specific product. While it’s not mandatory, it is strongly recommended. In the event of an accident on the slopes, costs for search/rescue and medical repatriation are chargeable.
You can either purchase personal insurance or the insurance sold by our company. It is always offered to you when purchasing online or in-store.
- For daily and short-term passes, choose Assur’Glisse: €3.50 per day per person.
- For season or annual passes, we offer the Carte Neige at €80 per year per person.
Find all the information about insurance here: click here to visit the insurance page.
Discounted passes:
Family Pass, Tribu Pass, and Spring Ski Pass: Orders must be placed or cards reloaded at least 3 days before the first day of skiing.
Promo Saturday and Weekend Pass: Orders must be placed before midnight on Thursday to obtain the best discount (prices may change weekly).
Non-discounted passes:
Reloading (excluding Family Pass, Tribe Pass, and Spring Ski Pass).
- Home delivery: At least 10 days before the first day of skiing.
- Pickup at kiosks: Up to the last minute.
You can still purchase a family pass at the ticket office, but please note that the rates are less advantageous than those offered online. The Tribe Pack is not available at the ticket office.
The Court of Auditors strictly prohibits granting ski passes at preferential rates, under penalty of sanctions. Assigning ski passes at preferential rates to permanent or secondary residents is illegal, as it violates the principle of equality among users of ski lift services.
SATA Group offers season passes at progressive preferential rates depending on different date thresholds.
We invite you to join the Owner Program to enjoy additional benefits: owner program website
THE PAYMENT
Three reasons may cause the payment to be rejected:
- You did not enter your 3D Secure code within the allotted secure time frame. The payment was automatically canceled.
- You have not activated the 3D Secure feature with your bank. Please contact them to enable this free online payment security tool.
- The transaction amount exceeds your authorized limit. Contact your bank to temporarily increase this limit.
Our website uses the 3D Secure system, a secure internet payment protocol. This enhances the reliability of payments for our clients. The principle is that for every online purchase, your bank will require authentication to prevent fraud. A code must be entered within a limited time frame, always with security in mind.
If your payment is still rejected, contact our hotline at +33 04 76 33 91 96.
After completing the payment for your order, you will receive two emails:
- An email with the invoice for your order.
- An order confirmation with a unique number. If you cannot find them, check your spam folder or log in to your account: My Account / History / Orders.
If your order is not listed there, it was not validated.
SKI PASS CARD
The ski pass card (support card) is mandatory and serves as the carrier for your ski pass.
Without the card, it is impossible to ski. Once purchased, the card belongs to you and cannot be refunded. It is not a deposit.
This card is reusable from one year to the next and can be reloaded using the long number printed on it.
Yes, as transportation passes are personal.
Cards beginning with 01-1614… are compatible with our system.
A known exception: Support cards from Chamrousse and Alpe du Grand Serre are not accepted.
Attention: Only the compatibility of SATA GROUP rechargeable supports is guaranteed. The Alpe d’Huez ski area is not responsible for the incompatibility of rechargeable supports from other ski areas.
es and no.
This is possible under two conditions:
- If the pass is dated AND
- If your card does not already contain a season pass or undated day passes currently valid.
Example: I load a day pass for July 15 and another day pass for Sunday, July 20.
No, at the kiosk, the dated promo pass is not recognized. Only non-dated, non-consecutive days will be considered.
No, at the kiosk, the dated promo pass is not recognized. Only non-dated, non-consecutive days will be considered.
Yes, this is possible.
No, you need to place a first order, including the €2 card fee, and wait for the passes to be delivered to obtain a card number.
Then, you can place additional orders for complementary passes.
If the timeframe is too short, you will need to pay €2 per pass ordered.
2. AFTER PURCHASE
If you wish to modify your order before your arrival, contact customer service. Provide your order number and the changes you want to make. (We will process your request as quickly as possible.)
If you wish to modify your order after your arrival, please go directly to the ticket offices of the ski lifts.
If you entered an incorrect card number when placing your reservation, you can contact us before your arrival to correct this error. You simply need to provide your order number and the updated information.
Once on site, visit the sales points to obtain a duplicate of your ski pass.
This service is not free:
- €5 the duplicate fee per pass
- €3 for the application fee
- €2 for the card (ski pass card costs).
When you arrive:
Purchase a new card and write down the number (if you already have a skipass card) or buy a new card. Then contact us, specifying the order number to cancel the original pass and assign it to the new card.
After your arrival: Visit the sales points to obtain a duplicate of your ski pass.
This service is not free:
- €5 the duplicate fee per pass
- €3 for the application fee
- €2 for the card (ski pass card costs).
A ski pass is personal, non-transferable, and non-assignable. It cannot be lent or rented, whether free of charge or for a fee.
Any violation of this rule is considered fraud and may result in financial penalties. The penalty can be up to five times the price of a single-day ski pass for the domain in question.
You can find this information here.
Don’t worry! You can add ski insurance on this website: assuranceski.com
You will need to provide the card number displayed on the skipass: 01-1614…
A ski pass is a non-cancellable, non-refundable transportation ticket.
Exception: If you wish to cancel your day pass for consecutive days and obtain a refund free of charge, the request must be submitted seven days before the first day of skiing.
Within 7 days or upon presentation of supporting documents, the request will be reviewed.
Contact us by sending all the supporting documents you deem necessary.
Contact us by providing the order number for the relevant pass and the invoice for the pass purchased for Les 2 Alpes.
Attention: Do not use the mistakenly purchased pass. Contact customer service by providing your order number along with the invoice/ticket for Tomorrowland Winter.
Orders are sent via tracked mail. You can contact us to check the tracking number and to help locate the package with your local postal service.
Once verified, the following applies:
- If the mail did not reach your home, we issue duplicates.
This service is not free:
- €5 the duplicate fee per pass
- €3 for the application fee
- €2 for the card (ski pass card costs).
Each ski pass is issued upon receipt of proof specifying the name of the user, the duration, and its validity date. We recommend keeping a copy of this proof (invoice, transaction receipt, etc.) in case of any dispute. It serves as evidence in case of loss or theft and is essential for any claim.
Online purchases: The invoice and/or transaction receipt must be presented in case of an issue (loss, theft, malfunctions). They will also be necessary for claiming any insurance or assistance included in your purchase.
3. DURING THE STAY
The pass must be worn on the left side and, preferably, kept away from mobile phones, other smart cards, and any packaging made entirely or partially of aluminum.
To extend or start your ski pass earlier, simply visit the sales points with the relevant skipass card.
You must present yourself at the sales points with the order number.
A duplicate of the order will be issued.
This service is not free:
- €5 the duplicate fee per pass
- €3 for the application fee
- €2 for the card (ski pass card costs).
SATA Group is not responsible for errors made on your part.
You must present yourself at a sales desk with supporting documents.
A duplicate of your ski pass will be issued.
This service is not free:
- €5 the duplicate fee per pass
- €3 for the application fee
- €2 for the card (ski pass card costs).
If you chose to purchase the insurance offered when buying your ski pass, you are covered for evacuation and reimbursement of non-skied days under the conditions defined by the insurer.
We invite you to declare your case at assuranceski.com.
If you did not take out insurance, SATA Group does not refund unused days.
You can also contact your own insurance provider (credit card insurance, sports club insurance, etc.). We remain at your disposal to provide you with the necessary documentation upon request.
No refunds, exchanges, or postponements will be granted for transportation tickets, except in the event of a serious illness, injury (affecting you or someone close to you), or death, provided the ticket’s validity has not expired.
Ticket holders are strongly advised to inquire about the availability of insurance companies before making a purchase.
There is no age restriction for going to the mountains.
However, using a ski lift involves a rapid change in altitude.
In general, it is not recommended to take a cable car with a newborn or a young child, as rapid altitude changes can cause ear discomfort or damage.
Starting from the age of 3, if the child has no particular health issues, they can access the high-altitude ski area without concerns.
Special equipment approved by STRMTG with an “AVEL” notice is accepted:
Snowscoot: Equipment with two independent skis, used in a standing position (Biboard, Insane Toys, Bike Board Snow, Blackmountain, Scoot’Danse, EVO-Snow, R2S, Wyshape, SM, R Pure) with no leash required.
On chairlifts: Boarding is authorized only at one end of the seat, with a restriction to two people per chair.
Exception: Special equipment (even with “AVEL”) not allowed in the area:
Veloskis (equipment with two independent skis, used in a seated position, including Winter X Bike, VFS Freer, ATSB, Sledgemaker, Kit Gigantic), Trikke Ski, SMX, Skirider, Three Planking, Cool Seven, Micro Snow Scooter, Yooner, Luge Crozon, Speedel Snow.
As soon as ski lifts and slopes are open, it means that all safety conditions are met for users.
However, certain weather conditions (fog, wind, rain, etc.) may make skiing more difficult. It is therefore advisable to adapt your practice accordingly, for example by reducing your speed or choosing slopes that match your abilities.
Natural elements are part of a mountain experience. Snow, wind, or temperature changes do not prevent skiing. Therefore, no refund, exchange, or postponement of transportation tickets will be granted.
Only a complete and consecutive stoppage of ski lifts for more than half a day (more than 4 hours) may result in compensation for the inconvenience caused to the user.
You can find the compensation conditions in our Terms and Conditions: Article 6, Paragraph C.
In case of a storm, please visit the ski lift sales points. Sales hosts and hostesses will keep you informed about weather forecasts or the implementation of specific arrangements.
Visit web page here
Visiting hours: Every day, when conditions allow.
During ski lift operating hours, from 9:30 AM to 4:00 PM.
If you already have a valid ski pass, tickets are available on-site.
Dogs on leashes are allowed on certain ski lifts.
The lift operator may deny access if the dog’s behaviour is considered dangerous or disruptive to other users.
Yes, as long as you stay within the area covered by your ski pass.
Yes, some urban ski lifts are free to help you get around the resort. You can use the following lifts at no cost:
- Le Télécentre
- L’Alpe Express
- L’Huez Express
4. AFTER THE STAY
- Online purchase: Upon receiving your purchase confirmation, you will find a link allowing you to download an invoice. Invoices are available in your customer account under: “My Account > Order History > Orders > Details > Invoice.”
- In-person purchase: Remember to request an invoice from the sales host or hostess at the time of purchase. We will send you an invoice but may require proof of purchase.
I purchased my passes online along with ESF+ ski lessons or my stay in the mountains and would like an invoice.
You will need to contact us, specifying the name of the skier and the validity dates of the passes.
You will need to contact us, specifying the name of the skier and the validity dates of the passes.
Please contact us, specifying the name of the person concerned and the long number on their pass (e.g., 01-1614 or 7133…).
