Frequently asked questions


From Saturday June 24th to Sunday August 27th 2023.


Yes, to take advantage of the exclusive promotions available on the WEB.

Yes, to leave by bike without going through the checkout.

Yes, provided the passes are dated and your card is empty (i.e. with no valid season pass or undated day passes). For example, you can recharge a Saturday special offer for 13/01 and a day pass for Sunday 14/01.

No, the terminal will not recognised the dated special offer and only the undated, non-consecutive days will be used.

No, you must place a first order including the €2 and get your card number. Then you can order additional passes. If you do not order sufficiently in advance, you will have to advance the €2 for each pass ordered.

Students must present a student card or certificate of school attendance. A photograph and proof of age must be presented at the sales desk for free passes for children under 5.

No, the offers cannot be cumulated.
For example: ski passes sold with ski school for children under 13 in first star or lower levels cannot be cumulated with the family pack.
Passes for children under 5 and seniors over 72 and pedestrian passes cannot be included in a family pack.

To have the benefit of the Family insurance, a minimum of 4 peaple muste choose Assur Glisse when buying the Family Pack*. The principle : 1 insurance offered for 3 insurance payed.
Exemple : 5 people family pack with insurance = 4 paid insurance + 1 insurance offered
*see access terms to the Family pack on

My order

A minimum delivery time is given so that we have time to prepare all orders before you come (e.g. order before midnight on Thursday for a ski pass starting on Saturday morning).

You can order right up until the last minute.

To get your reductions, order 7 days in advance for the family and the tribe pack and for existing client/recharge reductions on 6-day passes or before tuesday at midnight for the best prices.

To get an home delivery : make your order at least 10 days in advance. To get a counter withdrawal, make your order 2 days in advance. Caution : to get the greatest discount the deadline is at midnight on tuesday (past Tuesday, the price will increase daily).

The message disappears once you have finished entering the number and it has been validated: you must validate your number as if there is a mistake, the terminal will not recognise your pass. If this happens, ask for a duplicate from the sales desk.

Only cards whose numbers start with 01-1614 can be recharged, regardless of the resort of issue.

No, watches are no more accepted by SKIDATA control system

The order number and transaction summary should be presented for all later queries (lost card, malfunction, etc.).
The same documents will also be required in the event of an accident if you purchased insurance with the ski pass.

When you order for the first time, you create a login and password to enable your skier information and payer details to be archived.
This makes later orders quicker to process.

Not receiving confirmation does not necessarily mean that your order was not registered. Before ordering again, please ask us to check by phone (+33(0)4 76 33 91 96) or e-mail

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