Cancellation
& Refunds
Need to cancel your Alpe d’Huez ski pass?
Discover our ski pass cancellation and refund conditions, including our new Flexible Cancellation Option for just €5.
How to cancel your Alpe d’Huez ski pass
Cancellation and refund terms depend on the type of ski pass you have purchased and how long it is valid for.
MULTI-DAY STAY · 2 TO 15 DAYS
Free cancellation up to 7 days before your first day of skiing
You can cancel your multi-day ski pass and receive a full refund with no fees, provided you submit your request at least 7 days before your first day of skiing.
Less than 7 days to go? Discover the Flexible Cancellation Option
DAY SKI PASS
Your order terms
Need to cancel your day ski pass? Cancellation and refund terms depend on the conditions applicable to your purchase.
View your pass terms
SEASON · ANNUAL · 10 FLEXIBLE DAYS
Haven’t used your ski pass?
If you haven’t been able to use your ski pass, any unused ski days are non-refundable, non-exchangeable and cannot be carried over to the following season, except where specified in our General Terms and Conditions of Sale.
View refund terms
NEW FOR WINTER 2026–2027
Something come up?
Ski with peace of mind.
With the Flexible Cancellation Option, you can cancel your eligible ski pass with no supporting documents required up to the day before your first day of skiing, as long as it has not been used.
Select this option when booking online.
Not available for season ski passes.
5€
INCL. VAT / PER SKI PASS COVERED
Your ski pass, with the freedom to change your mind.
Requests accepted until midnight the day before.
How does the Flexible Cancellation Option work?
This option is available exclusively for ski passes purchased on our website. It must be added when placing your order and cannot be added once your booking has been confirmed.
- 5€ per ski pass covered by the option.
- Cancel all or some of your covered ski passes, with no supporting documents needed.
- Cancel all or some of your covered ski passes, with no supporting documents needed.
- The ski pass(es) must not have been used, even partly.
Non-eligible ski passes: Season passes, annual passes and discounted ski passes purchased as part of a promotional offer are excluded from this option.
How much is refunded?
Provided your cancellation request meets the option terms, you will be refunded the price of the cancelled ski passes, minus the following amounts:
01 – Rechargeable ski pass cards
The cost of the cards linked to the ski passes concerned.
02 – Delivery fees
Any shipping costs applied to your order.
03 – Flexible Cancellation Option
€5 per cancelled ski pass.
How to request a ski pass cancellation
Our Customer Service team is on hand to handle your cancellation and refund requests. To benefit from the Flexible Cancellation Option, your request must be submitted until midnight the day before the first day of validity of your ski pass.
01. Contact our Customer Service team
Go to our contact form to send your cancellation request to our Customer Service team.
02. Provide your order details
Enter your order number, which can be found in your order confirmation email, along with the ski passes you wish to cancel.
03. Meet the deadline
Send your request until midnight the day before the first day of validity of the ski passes concerned.
What if something unexpected happens during your stay?
Accident, illness or personal reasons
If any ski passes or lift passes issued remain partially or completely unused by the customer during the current season, they are strictly non-refundable, non-exchangeable and cannot be carried over to the following year. This strict rule applies to both consecutive and non-consecutive day passes, as well as season and annual ski passes. Pass holders are advised to look into available insurance options before making any purchase.
Your questions
Find clear answers to the most frequently asked questions about cancellation deadlines, refund options and the Flexible Cancellation Option in Alpe d’Huez.
How do I cancel my Alpe d’Huez ski pass?
To request the cancellation of your Espace Alpe d’Huez ski pass, contact our Customer Service team via our online contact form. Make sure you have your order number and the numbers of the ski passes concerned to hand. Cancellation options depend on the type of ski pass and the terms applicable to your purchase.
When is the deadline to cancel my ski pass free of charge?
Multi-day stay ski passes for 2 to 15 consecutive days can be cancelled with a full refund and no fees, provided you submit your request at least 7 days before your first day of skiing.
Can I cancel my ski pass less than 7 days before my trip?
Yes, provided you added the €5 Flexible Cancellation Option when placing your order online. It allows you to cancel an eligible ski pass, with no supporting documents required, until midnight the day before its first day of validity, as long as it has not been used.
Can I cancel just one ski pass on a multi-person order?
Yes. The Flexible Cancellation Option allows you to cancel all or part of an order. Each ski pass you wish to cancel must be covered by the option and meet the eligibility criteria.
Which ski passes are eligible for the Flexible Cancellation Option?
The option is available exclusively when buying eligible ski passes on our website. Season passes and discounted ski passes purchased as part of a promotional offer are excluded. The option must be added when placing your order.
How much will be refunded if I cancel my ski pass with the Flexible Cancellation Option?
Provided your request meets the option terms, the price of the cancelled ski passes will be refunded, minus the cost of the rechargeable ski pass cards, any delivery fees and the €5 Flexible Cancellation Option fee per ski pass concerned.
Have a question about your order?
Our Customer Service team is on hand to answer your questions and guide you through cancelling or getting a refund for your ski pass.