1. . BEFORE PURCHASE
A ski pass is a personal transport ticket. It is non-transferable, non-exchangeable, and cannot be loaned or gifted.
A ski pass is non-refundable and cannot be cancelled (except in cases provided in our Terms & Conditions).
PAYMENT METHODS
Payment by American Express card is accepted both online and at ticket offices.
We accept holiday vouchers.
Online sales: Only Chèques-Vacances Connect are accepted.
You can convert Classic Chèques-Vacances into Connect vouchers by logging into https://leguide.ancv.com/At ticket offices: Only Classic Chèques-Vacances are accepted, with no amount limit. No change will be given.
RATES
In general, all discounted ski passes and pedestrian tickets are not available on our website.
Exceptions: Promo codes / certain pedestrian passes / passes for children under 5 and seniors over 72 (skiers).
⚠️ Note: For passes for children under 5 and adults over 72, you’ll need to provide a photo and proof of age. Please allow 48 hours for validation.
On our website, you can find 2- or 10-day cards valid for non-consecutive days throughout the season.
If you wish to buy a single undated day pass, please visit one of our sales points or feel free to contact us.
The French Court of Auditors strictly prohibits offering discounted lift passes to residents, under penalty of sanctions.
Granting preferential rates for MTB/pedestrian passes to permanent or secondary residents is illegal, as it violates the principle of equal access to publicly operated ski lifts.
However, SATA Group offers season passes at a progressive preferential rate, depending on different booking periods.
We invite you to join the Homeowner Program to benefit from exclusive advantages:
https://skipass.alpedhuez.com/hiver/club-proprietaire/
Payment in 3 instalments is only available on our website and only for SEASON or YEARLY passes.
The “3x payment” button appears at the payment stage.
You will need to complete a form with our credit provider.
The amounts will be debited over 3 months: the month of the order, and the two following months.
ORDER
Les forfaits sont datés et les journées sont consécutives.
Tout jour non skié durant la validité du forfait ne pourra pas être reporté ou remboursé.
This is the time required to validate your supporting documents.
Discounted passes
Family Pack, Tribe Pack, Spring Skiing:
Order or reload your passes at least 3 days before your first day of skiing.Saturday Promo:
Final deadline is Thursday at midnight to get the best discount (after that, the price increases daily).
Full-price passes, no deadline
Reloading (excluding Family Pack, Tribe Pack, Spring Skiing):
If you already have a ski card, you can load your pass right up to the last minute.
Home delivery: At least 10 days before your first day of skiing.
Pick-up from an automatic machine: Right up until the last minute.
The French Court of Auditors strictly prohibits the issuing of ski passes at preferential rates, under penalty of sanction. Granting ski passes at a preferential rate to permanent or secondary residents is illegal as it violates the principle of equal treatment for all users of the public ski lift service.
However, SATA Group offers seasonal passes at a progressive preferential rate, depending on various deadlines.
We invite you to join the Landlords’ Club programme to enjoy additional benefits:
https://skipass.alpedhuez.com/hiver/club-proprietaire/
SUPPORT CARD
Yes, the support card (or keycard) is required and holds your ski pass.
Without it, you cannot access the ski lifts. Once purchased, the card is yours and cannot be refunded, it is not a deposit.
The card is reusable from one year to the next and can be reloaded using the long number printed on it.
Yes, as transport tickets are personal.
Cards starting with 01-1614… are compatible with our system.
Known exception: support cards from Chamrousse and L’Alpe du Grand Serre are not accepted.
Attention: only the compatibility of rechargeable support cards from the SATA GROUP is guaranteed.
The Alpe d’Huez ski area is not responsible for the incompatibility of rechargeable cards from other ski areas.
Yes and no
This is possible under 2 conditions:
If the pass is dated AND your card does not already contain a season pass or any undated day passes that are still valid.
Example: I top up a day pass for 15/07 and another for Sunday 20/07.
Yes, this is possible.
No, you must first place an initial order including the €2 card fee, and wait for delivery of the pass in order to obtain a card number.
Then you can place a second order for the additional passes.
If the time frame is too short, you will have to pay the €2 fee per pass ordered.
The message disappears once the entry is complete and the card number is validated.
You must validate the number of a card you physically have in hand.
If you enter the wrong number or use a card you no longer have, the system will not recognize your ski pass.
In this case, you’ll need to request a duplicate at a sales point.
This service is subject to a fee: €2 for a day pass / €8 for a stay pass.
PAYMENT
Our website uses the 3D Secure system, a secure online payment protocol.
This system is designed to improve the security and reliability of customer transactions.
Each online purchase requires authentication from your bank to prevent fraud. A code must be entered within a limited time, always for security reasons.
3 possible reasons your payment was declined:
You did not enter your 3D Secure code within the allowed time, and the payment was cancelled.
You did not receive a 3D Secure code from your bank. Please contact your bank to activate this free online payment security service.
The amount of your transaction exceeds your authorized spending limit. Please contact your bank to temporarily increase it.
If your payment is still declined, please contact our hotline at +33 (0)4 76 33 91 96
The order process is as follows:
After payment, you will receive a payment receipt by email, followed by an order confirmation containing an order number.
If you don’t receive it, please check your spam folder or go to: My Account > Order History.
If the order doesn’t appear there, it means it was not confirmed.
2. AFTER PURCHASE
Before your arrival: Please contact us, providing your order number and the information to be corrected.
After your arrival: You can go directly to the ski lift ticket offices.
Before your arrival: Please contact us, providing your order number and the information to be corrected.
After your arrival: Go directly to the ticket office to obtain a duplicate.
This service is subject to a fee: €3 administration fee + €2 for a new support card if required.
Before your arrival: Place a new order, correcting the number or purchasing a new card. Please contact us, providing the order number to be cancelled and the one to be kept.
After your arrival: Go directly to the ticket office to obtain a duplicate.
This service is subject to a fee: €2 for a day pass / €8 for a stay pass + €2 for a new support card if needed.
A ski pass is a transport ticket and is non-cancellable, non-refundable.
Exception: If you wish to cancel your day or consecutive stay pass and receive a full refund with no fees, your request must be made at least seven days before the first day of MTB/Pedestrian access.
If your request is made less than seven days before, and upon presentation of supporting documents, it will be reviewed.
Please contact us and send any relevant proof you consider necessary.
The ski pass is personal; it is non-transferable, non-exchangeable, and may not be lent, whether free of charge or for a fee.
Selling or lending a pass is considered fraud. The penalty is five times the value of the daily transport ticket for the Alpe d’Huez ski area.
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You can find this information here: https://skipass.alpedhuez.com/ete/horaires-ouverture/
Orders are sent by tracked mail. You can contact us to obtain your tracking number and follow up with your local post office.
If, upon your arrival, we find that your order still hasn’t been delivered to your home, we will reissue your order. However, you will need to purchase new support cards.
If, upon your arrival, we find that your order has been delivered to your home, we will issue duplicates.
This service is subject to a fee: €2 for a day pass / €8 for a stay pass + €2 for a new support card if required.
support si besoin.
Each ski pass issued comes with a proof of purchase stating the type of transport ticket, its validity dates, its unique number, and any insurance purchased. This proof must be kept and presented for any future claims (loss, insurance, rescue, etc.). In the case of insurance purchase, only the insurance receipt is valid.
Online purchases: The order number and transaction summary must be presented in the event of a later request (loss, malfunction). They will also be required in the event of an accident if insurance was purchased with the ski pass.
3. DURING YOUR STAY
The pass must be worn on the left side and, preferably, kept away from mobile phones, any other smart cards, and any packaging containing, in whole or in part, aluminium.
The order process is as follows:
After payment, you will receive a payment receipt by email, followed by an order confirmation containing an order number.
If you don’t receive it, please check your spam folder or go to: My Account > Order History.
If the order doesn’t appear there, it means it was not confirmed.
You must go to the ticket office with your order number.
A duplicate of the order will be issued. This service is subject to a fee.
SATA Group charges €2 for a day pass and €8 for a stay pass, plus €2 for the support card if needed.
SATA Group does not offer any goodwill gesture afterwards if the error is on your part.
You must go to the ticket office with proof of purchase.
A duplicate of the order will be issued. This service is subject to a fee.
SATA Group charges €3 in administrative fees plus €2 for the rechargeable support card..
If you chose to take out the insurance offered when purchasing your lift pass, you are covered for evacuation and reimbursement of unused days, according to the conditions defined by the insurer.
In this case, we invite you to report the accident at www.assurglisse.com.
If you did not take out this insurance, SATA Group will not cover unused days.
However, you can contact your own insurance providers (bank card, sports club licence, etc.). We remain at your disposal to provide the certificates they may require.
No credit, exchange, or refund will be given for lift passes in the event of an accident, illness, or any other personal reason (except death proven by a relative), regardless of their validity period.
Ski pass holders must check with insurance companies before making any purchase.
There is no specific age for going to the mountains.
However, using a lift pass involves a rapid change in altitude.
In general, it is not recommended to take a cable car or gondola before the age of 3. A quick ascent can cause ear pain or damage.
From the age of 4, if the child has no particular health issues, they can go up without concern.
When the ski lifts or MTB trails are open, it means that all safety conditions are met for users.
However, certain weather conditions (fog, wind, rain, etc.) can make mountain biking more challenging. You should therefore adapt your riding for example, by adjusting your speed or choosing trails that are easier than usual.
Only a complete and continuous closure of the ski lifts for more than half a day (over 4 hours) may give rise to compensation for the inconvenience suffered by the user.
You can find the compensation conditions in our General Terms and Conditions of Sale: Article 6, paragraph C.
In the event of a storm, please contact the ski lift ticket offices. Our sales staff will keep you informed of weather forecasts or any special arrangements put in place.
Dogs on a lead are allowed on certain ski lifts.
The lift operator may refuse access if they consider the dog’s behaviour to be dangerous or disruptive for other users.
List of ski lifts where dogs are allowed: autorisations-dacces-2023-2024.pdf
4. AFTER YOUR STAY
Online purchase: when you receive your purchase confirmation, you will find a link allowing you to download an invoice. Invoices are also available in your customer account:
My account > My history > Orders > Details > Invoice
Purchase at ticket offices: please mention your request to the sales assistant at the time of purchase. We will send you an invoice, but be sure to keep your proof of purchase.
Please contact us, specifying the name of the person concerned and the long number shown on their ski pass (01-1614 or 7133…).
