General data protection regulation

1 – Cookies (Axeptio)

To improve the interactivity of the website and our services, cookies are placed on your computer, mobile device, or tablet. You can technically block them using your browser settings, but this may degrade your experience on the site. Additionally, you have the option to opt out of audience measurement trackers (Facebook Pixel, Google Ads, Google Analytics, Xandr, YouTube, Google Marketing Platform, Hotjar). However, you cannot opt out of strictly necessary cookies that are essential for the website’s operation and routine administrative tasks via the cookie management window.

2 – Account Creation

We collect the following data: Email, Password, Title (Mr./Ms.), First name, Last name, Date of birth, Address, Additional address (optional), Postal code, City, Country, Mobile phone number (optional)

3 – Purchases

When you purchase a pass or service on our website, we collect the following data:

• Type of pass: Ski (daily, seasonal, etc.), pedestrian pass, mountain biking pass, activities (summer/winter), or combined pass (e.g., ski pass + activity such as sledding or paragliding).
• Purchase history
• Associated options and services: Ski insurance, luggage storage, ski locker rental.
• Payment method: MasterCard, VISA, CB, American Express, Alma.
• Benefits and discounts: Applied promo codes, discount details (e.g., early bird rate, group discount).
• Physical support: Purchase or recharge of a rechargeable card.
• For seasonal, annual, or Supernova passes, we require an ID document (national ID card or passport) and a photo to validate your subscription.

5 – Newsletters

SATA Group uses your data to send you personalized newsletters and commercial offers (ski passes, activities, promotions). Below is the mandatory information in accordance with the General Data Protection Regulation (GDPR):

Data Collected:
To send you tailored communications, we collect the following information:

• Identity: First name, last name.
• Contact details: Email, phone number, postal address.
• Preferences: Commercial or informational preferences (e.g., types of passes, desired activities, or information).

Source of Data:
Your data may be collected:

• After your first purchase: Your information is automatically recorded to offer you tailored promotions.

Purposes of Processing: Your data is used to:

• Send you personalized newsletters and offers (ski passes, activities, promotions).
• Adapt our communications based on your declared preferences.
• Analyze the performance of our campaigns (open rates, clicks) to improve our services.

6 – Management of Reservations for Access to Pic Blanc (“Direct au Pic”)

• First name, last name (holders and companions)
• Reserved date and time
• Email
• Rechargeable card number

7 – Contact Form

The SATA Group contact form allows users to submit a complaint, question, or suggestion regarding the Alpe d’Huez ski area or the passes offered. The data is processed solely to respond to the user’s request, in accordance with SATA Group’s Privacy Policy. Data Collected:

• Type of request: Complaint (with a mention of the one-month deadline for complaints), question, or suggestion.
• Identity: First name, last name, address (street, postal code, city, country), phone number (optional), email.
• Status: Indication of whether the user is a customer of the ski area (yes/no).
• Request details: Date of the event (if applicable), description of the complaint, question, or suggestion.
• Attachments: Supporting documents (proof of purchase, photo, reservation confirmation) in PDF, JPG, or PNG format (max size: 5 MB).